Terms and conditions

1. Scope and provider

These terms apply to all contracts between INeed Technology LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA (“we”, “the provider”) and users of the Evenstand service. The offering is directed at consumers, that is natural persons acting for purposes outside their trade, business or profession.

2. What the service is — and what it is not

Evenstand is software. It analyses documents you upload and generates text templates from them — for example a letter of objection, a bill review or a reimbursement request.

3. Conclusion of the contract

Selecting a credit package and completing the payment process constitutes a binding offer to purchase. Before submitting your order you see the package, the number of credits and the total price, and you can correct your entries using your browser or the checkout controls.

The contract is concluded when we confirm the purchase by e-mail or make the credits available in your account. We send you a confirmation containing the essential details of the order; we do not store the text of the contract in a way that is separately accessible to you, so please keep the confirmation.

4. Prices and payment

All prices stated are final prices including the value added tax applicable in your country of residence. Payment is processed by our payment service provider and is due immediately on purchase. The payment methods available to you are shown at checkout.

5. Credits

• —Credits are a balance for using the functions of the service. They are not a means of payment and not electronic money.
• —Credits are not transferable, cannot be moved to another account and cannot be paid out in cash.
• —Credits do not expire. A balance you have paid for remains usable without a time limit.
• —The credit cost of an action is shown before you confirm it. Costs may change for future actions; credits already purchased keep their value.

6. Delivery and fulfilment

This is a purely digital service; nothing is shipped. Credits are credited to your account immediately after successful payment — normally within seconds and at the latest within one hour. You receive a confirmation by e-mail. If credits have not appeared within one hour, write to hello@evenstand.com and we will correct it or refund the purchase.

Individual actions (an analysis, a draft letter) are performed within the application within a few minutes of you starting them. There is nothing to cancel and no renewal date, because no continuing obligation arises.

7. Independence and no promised outcome

We are an independent software provider. We are not affiliated with, endorsed by, or acting on behalf of any statutory health insurer, private insurer, benefits office, authority or other public body, and we do not resell any official or government service. Any names of insurers or authorities are used solely to describe what the software can read.

We promise no particular outcome. We do not state or suggest that an objection, an appeal or a reimbursement request will succeed, and we quote no success rates. What you receive is the analysis and the text template — the added value lies in producing that document, not in any decision by a third party.

8. Right of withdrawal and model form

As a consumer you have a statutory right of withdrawal. It applies even though the provider is established in the USA, because this offering is directed at consumers in the European Union.

To:
INeed Technology LLC
30 N Gould St Ste N
Sheridan, WY 82801, USA
refunds@evenstand.com

I/we (*) hereby withdraw from the contract concluded
by me/us (*) for the purchase of the following credits:

Package: ...........................................
Ordered on: ........................................
Order or invoice number: ...........................

Name of the consumer(s): ...........................
Address of the consumer(s): ........................

Signature of the consumer(s)
(only if notified on paper): .......................

Date: ..............................................

(*) Delete as appropriate.

9. Early lapse of the right of withdrawal

At checkout you expressly request that the credits be made available immediately, before the withdrawal period expires, and you confirm by ticking a box that you know your right of withdrawal lapses for the credits you use, once performance has begun.

In practice this means: for credits you have not used, you get the corresponding share of the price back within the 14 days. For credits you have already spent, the right of withdrawal has lapsed, because that part of the service was performed in full at your request. The withdrawal & refund policy works through this with an example.

10. Your obligations

• —You may upload only documents that concern you, or documents you are authorised to process for someone else.
• —You may not upload unlawful content, and you may not use the service to prepare unlawful claims.
• —You must be at least 18 years of age to enter into a contract.
• —You are responsible for keeping your access credentials confidential.

11. Availability

We do not promise any particular level of availability. Maintenance windows and interruptions caused by circumstances beyond our control are possible. Where an action fails for technical reasons and produces no usable result, the credits it consumed are credited back.

12. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health.

In cases of slight negligence we are liable only for breach of a material contractual obligation, and only for the damage typically foreseeable under this type of contract. Liability under mandatory statutory provisions remains unaffected.

We are not liable for the outcome of an objection, an appeal or a reimbursement procedure, nor for whether the generated text is suitable for your individual case. Reviewing and sending the text is your decision.

13. Termination and account deletion

There is no continuing obligation and no subscription, so no notice period applies. You can delete your account at any time. Credits remaining at that point lapse without compensation unless a statutory claim to reimbursement exists; if you wish to withdraw within the 14-day period, do that before deleting the account.

14. Amendments to these terms

We may amend these terms where this is necessary for legal or technical reasons or to extend the service. We will notify you of an amendment by e-mail at least six weeks before it takes effect. It is deemed accepted if you do not object before it takes effect; we will point out this effect and your right to object in the notification. If you object, we may terminate the account and reimburse unused credits.

15. Final provisions

The provider is established in the United States but directs its offering at consumers in the European Union and other markets. The law of the State of Wyoming, USA, applies — expressly without prejudice to the mandatory consumer protection provisions of the state in which you have your habitual residence. A choice of law may not deprive you of the protection those provisions afford (Article 6 Rome I Regulation).

As a consumer you may bring proceedings against us before the court of your own place of residence. There is no exclusive US place of jurisdiction for consumers.

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions is unaffected.